We do not offer refunds where
there is a demo trial available. At MOK, we offer trial versions for
products (excluding sound banks), with the purpose of allowing
customers to evaluate the product before they make a purchase. We
strongly encourage customers to install these trial versions if they
are available, in order to ensure that the product will work on
their system prior to purchasing.
We do not offer refunds once
the license has been registered/activated.
We do not offer refunds if
products were purchased in an incorrect format for your system. At
MOK we clearly state the product’s system requirements on all
product pages. Customers are responsible for making sure the product
will work on their system by reviewing the available information
and/or trying the demo version.
We do not offer refunds for
individual products that have been purchased within a bundle
are also advised to note:
At MOK we offer sales and
other promotions, where pricing is subject to change. Because of
this, we cannot offer credit on purchases that were completed before
a sale, or through a separate promotion.
We are unable to offer
refunds in the form of virtual cash, credit or exchange. All refunds
will be refunded via the original payment method.
All refund requests must be
received within 30 days of purchase.
If you believe that you
qualify for a refund, please submit
with our Customer Care team and provide us with the following
Your order number and your
MOK registered email address.
A brief description of your
computer system and DAW, and the exact versions you are using.
A reason for your refund
request. If the issue is technical, we require a description of the
problem and screenshots, if possible.